Last updated: July 9, 2026
Closr is operated by Bottleneck Labs ("we," "us," "our"), a company based in Canada. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Closr at getclosr.app and any related services. By using Closr, you agree to the practices described here.
Account information. When you sign up we collect your name, email address, and password (hashed). If you subscribe to a paid plan we collect billing details through Stripe (see Section 7).
Contacts & leads. You may import or manually create contacts and leads inside Closr. This data can include names, email addresses, phone numbers, property preferences, notes, tags, and any custom fields you add.
Email via your connected inbox. When you connect an email account (Gmail, Google Workspace, Outlook, or IMAP via our sync provider Nylas), Closr reads and syncs your email — including message content — and stores it in your Closr account. This is what powers the Inbox, automatic contact threading, deal-detail extraction, and AI drafting that knows your conversation history. Connecting an inbox is optional: without one, you can still receive email in Closr through your dedicated Closr inbox address (for example by forwarding mail to it), and no access to your email provider is requested at all.
SMS & voice data via Twilio. When you use Closr to send SMS messages or make voice calls, those messages and call metadata (timestamps, duration, recipient phone numbers) are processed through Twilio and stored in your Closr account.
Email tracking data. Closr uses tracking pixels (small transparent images) embedded in outgoing emails to detect when a recipient opens an email. We also use link-wrapping to detect when a recipient clicks a link. This data includes the time of the open or click and approximate IP-based geolocation.
Website visitor tracking (agent websites). Agents can install a Closr tracking snippet on their own real estate website. When installed, it records page visits and form submissions on that site, and links this activity to a contact in the agent's CRM when the visitor submits a form or clicks a tracked link from a Closr email. The agent who installs the snippet is responsible for disclosing this tracking to their website visitors as required by applicable law.
Usage & browsing data. We collect standard usage data such as pages viewed, features used, browser type, device information, IP address, and session duration to improve the product and diagnose issues.
AI interaction data. Your interactions with Closr's AI features (campaign generation, message drafting, lead scoring, signal detection, and the Cloe & Cody chat assistants) are logged to deliver and improve the service.
Closr uses Claude by Anthropic as its content engine. When you use smart features — including campaign generation, message drafting, lead scoring, signal detection, and conversations with Cloe or Cody — relevant data (such as contact details, conversation context, and your instructions) is sent to Anthropic's API for processing.
Anthropic processes this data to generate a response and does not store your inputs or outputs for model training, in accordance with their API data usage policy. Data is transmitted over encrypted connections (TLS).
We retain AI-generated outputs (e.g., drafted messages, scores, campaign plans) within your account so you can review, edit, and use them.
When you connect a Gmail or Google Workspace account, the Google consent screen requests the following permissions:
Message content from your mailbox is synced into your Closr account to power the Inbox and AI features described in Section 1. Section 4 (Limited Use) governs everything Closr does with this data.
You can revoke Google access at any time from your Google Account permissions page or from Closr's Settings → Integrations. Revoking access stops email sending and inbox sync for that account.
Closr's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, Closr will not:
You can revoke Closr's access to your Google account at any time via your Google Account permissions page or by following the steps in our Data Deletion procedure.
Closr embeds a small, invisible tracking pixel in outgoing campaign and follow-up emails. When a recipient loads the email, the pixel is requested from our servers, recording an "open" event.
Links in your emails may be wrapped through our tracking domain so we can record click events before redirecting the recipient to the destination URL.
This tracking data is visible only to you (the Closr user) and is used for engagement analytics and AI signal detection. Recipients are not individually notified of tracking; however, you are responsible for complying with applicable email and privacy regulations in your jurisdiction.
SMS messages and voice calls made through Closr are processed by Twilio. Twilio may temporarily store message content and call recordings as necessary to deliver and route communications. Refer to Twilio's Privacy Policy for details.
Message content, recipient phone numbers, and call metadata are stored in your Closr account as part of your contact activity history.
Text messaging (SMS) consent and your choices
If you give your mobile number to a real estate agent who uses Closr, that agent may text you appointment and showing reminders, transaction and listing updates, home valuation results, and related follow-ups. You consent to these messages through your existing relationship with the agent or by providing your number to them directly; consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for help.
We do not sell or share your mobile phone number, SMS opt-in, or consent information with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties for marketing. Phone numbers are used only to deliver the messages described above and are processed by our messaging provider, Twilio, solely to route and deliver them.
Payments are processed by Stripe. We never see or store your full credit card number. Stripe provides us with a tokenized reference, the last four digits of your card, and your billing email. Refer to Stripe's Privacy Policy for details on how they handle payment data.
Your data is stored in a Supabase-hosted PostgreSQL database. Our database infrastructure is hosted in Canada. All data is encrypted at rest and in transit (TLS 1.2+).
The Closr web application is hosted on Vercel. Static assets and server-side functions are served from Vercel's edge network.
We implement industry-standard security practices, including encrypted connections, secure credential storage, role-based access controls, and regular security reviews.
We retain your data for as long as your account is active. If you delete your account, we will delete your personal data, contacts, campaigns, and activity history within 30 days. Some data may be retained longer if required by law or for legitimate business purposes (e.g., billing records).
You can delete your account and all associated data at any time from within Closr (Settings → Account → Delete account) or by following the steps in our Data Deletion procedure. You may also contact us at privacy@getclosr.app.
Closr integrates with the following third-party services that may process your data:
You have the right to:
To exercise any of these rights, contact us at privacy@getclosr.app. We will respond within 30 days.
As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This means:
Closr is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice within the application. Your continued use of Closr after changes are posted constitutes your acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or our data practices, contact us at: